Operational Intelligence · Term
Workflow Bottleneck
A recurring point where work stalls in the handoff between people, tools or approval stages — usually invisible until deadlines slip.
Bottlenecks rarely announce themselves. They show up as slightly longer review turnaround, slightly older queues, slightly higher async traffic — until one week they compound.
Operational intelligence surfaces the pattern early by watching queue age and handoff cadence rather than individual task status.
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